Cancellation and Refund Policy

1. Scope

This policy applies to course, workshop, training-program and digital-learning purchases made from SkillmaxX Academy. It should be read with our Terms and Conditions.

Before paying, learners should review the course format, schedule, prerequisites, fee, inclusions and expected outcomes.

2. Instructor-Led Live Courses

For a live online, classroom or hybrid instructor-led course, a refund request may be considered only when all the following conditions are met:

• The request is made within 7 days of payment or before attending the second live session, whichever is earlier.
• The learner has not attended more than one live class.
• The learner has not accessed, downloaded, copied or substantially used course recordings, premium resources, templates, project files or restricted course material.
• The learner has not received a certificate, completion record, exam voucher, software licence, kit or another non-refundable benefit.
• The request is sent in writing to info@skillmaxx.org.

3. Self-Paced, Recorded and Digital Courses

For a self-paced, recorded or digital-access course, a refund request may be considered only when all the following conditions are met:

• The request is made within 7 days of payment.
• Less than 25% of the course content has been accessed or consumed.
• No certificate, downloadable premium resource, project pack, software key, voucher or another non-refundable benefit has been issued.
• The request is sent in writing to info@skillmaxx.org.

4. Workshops, Webinars and Short Events

Fees for short workshops, masterclasses, webinars, bootcamps and one-day or two-day events are generally non-refundable after the event begins.

A learner who cannot attend may request a transfer to another eligible participant or future event. Approval depends on written notice at least 48 hours before the event, seat availability and SkillmaxX approval.

5. Non-Refundable Cases

A refund will not normally be provided when:

• The request is outside the applicable refund window.
• The learner has attended or consumed more than the permitted amount of the course.
• Restricted learning material or a non-refundable benefit has been accessed or issued.
• The learner does not attend classes after admission.
• The learner is removed for misconduct, plagiarism, abuse, fraud, policy violation or non-payment.
• The request is based on a job, salary, promotion, freelance, business or placement outcome that SkillmaxX did not expressly guarantee in writing.
• A course, workshop or offer was expressly marked non-refundable before purchase.

6. Duplicate Payments

If SkillmaxX receives a duplicate payment for the same learner and course, we will verify the transactions and refund the eligible duplicate amount through the original payment method where possible.

7. Cancellation or Rescheduling by SkillmaxX

SkillmaxX may reschedule, postpone, merge or cancel a batch for operational reasons, low enrolment, instructor unavailability, emergencies, technical disruption, regulatory restrictions or events beyond reasonable control.

If SkillmaxX cancels a course or batch and the learner does not accept an offered alternative batch, course transfer or account credit, SkillmaxX will refund the eligible course fee paid for the cancelled service to the original payment method.

8. EMI and Financed Transactions

For an EMI or financed transaction, an approved refund will be initiated through the original payment gateway, bank or financing provider. Interest, processing fees, taxes, foreclosure charges or other financing charges are governed by the provider's terms and may not be refundable by SkillmaxX.

The learner must continue scheduled repayments until the bank or financing provider confirms that the EMI or financing arrangement has been adjusted or closed.

9. Refund Amount and Course Access

After a full refund is confirmed as processed, access to the refunded course will close. After a partial refund, course access ordinarily remains active unless a different outcome has been agreed in writing.

Any approved refund is limited to the eligible course-fee amount received by SkillmaxX. Third-party charges are governed by the relevant provider's terms.

10. Processing and Credit Time

Approved refunds are generally submitted within 7-10 working days after approval and receipt of any information required to process them.

The time taken for the amount or EMI adjustment to appear depends on the bank, payment gateway or financing provider. SkillmaxX cannot control provider processing time after a refund has been submitted.

11. How to Request a Refund

Email info@skillmaxx.org from the learner's registered email address. Include the learner's name, course, registered phone number, payment or order reference, reason for the request and any relevant supporting information.

SkillmaxX may ask for additional information to verify the learner, payment, course usage and eligibility before deciding the request.