Shipping, Delivery and Exchange Policy

1. Nature of Our Services

SkillmaxX primarily provides educational and training services, including live online classes, classroom training, recorded sessions, learning-management-system access, digital course materials, assignments, assessments and certificates.

No physical product is ordinarily shipped when a learner purchases a SkillmaxX course unless a physical kit or printed material is expressly included on the course or checkout page.

2. Admission Confirmation

After successful payment verification, SkillmaxX sends admission confirmation electronically through email and the SkillmaxX application. An unverified payment attempt or financing application does not confirm admission.

If confirmation is not received after a successful payment, the learner should contact SkillmaxX using the details below and should not make a duplicate payment unless instructed.

3. Mode and Batch Confirmation

The learner's preferred delivery mode and batch are confirmed manually after admission. Availability depends on the course schedule, seats, location and learner discussion.

Live sessions are delivered according to the confirmed batch schedule. Recordings, materials and LMS resources are released according to the course structure, learner access and applicable batch release plan.

4. Digital Delivery

Course access, joining information, invoices, recordings, materials, assignments and certificates may be delivered through the SkillmaxX application, email, live-class platform or another communicated digital channel.

Learners are responsible for providing accurate contact details, maintaining access to their registered email and phone, and using a compatible device and internet connection.

5. Shipping of Physical Materials

Standard SkillmaxX courses do not include physical shipping. If a course expressly includes a physical kit or printed material, the applicable shipping timeline, charges, serviceable locations and replacement conditions will be disclosed before payment.

6. Exchanges, Batch Changes and Course Transfers

Physical-product exchange does not apply to standard SkillmaxX courses because the primary offering is a training service.

A request to change a batch, delivery mode or course is subject to seat availability, course eligibility, timing, fee differences and written approval from SkillmaxX. Approval is not automatic.

7. Delivery Support

For non-receipt of admission confirmation, LMS access, joining information, an invoice or another expected digital item, email info@skillmaxx.org or call/WhatsApp +91 98184 78573.